The loss of customers over a specified period of time is one of the most important metrics a company can track. Understand what drivers impact churn and discover the best way to minimize it. Various drivers can affect this such as
- Voice of the Customer (VoC)
- Customer journeys
- Net promoter Score (NPS)
makes it possible to actually measure the impact of these and also include external variables such as competitor pricing, seasonality, macro economical factors etc. But we don't stop there, we make it possible to compare various scenarios to find the optimal strategies to minimize your churn.